Refund Policy
At CS20, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure you have a positive shopping experience.
Eligibility for Refunds
- Items must be returned within 30 days of the purchase date.
- Products must be unused, unworn, and in their original condition with all tags attached.
- Refunds are available for items that are defective, damaged, or not as described.
Non-Refundable Items
- Personalized or customized items (such as jerseys with custom names) are non-refundable unless they are defective or damaged.
- Items purchased on sale or clearance may not be eligible for refunds.
Process for Refunds
- To initiate a refund, please contact our customer service team with your order number and a brief explanation of the reason for the return.
- Refunds will be processed within 7-10 business days, and the credit will be applied to your original method of payment.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.
- Original shipping costs are non-refundable.
Exchanges
- If you need to exchange an item for a different size or color, please contact us for assistance. Exchanges are subject to product availability.
Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to our customer service team. We’re here to help!